Refund policy

Last updated: September 14, 2026

90-day satisfaction guarantee

If you are not satisfied, email info@petformix.com within 90 days of delivery. Opened products are eligible. This guarantee applies to one-time and subscription orders, measured from delivery of the order concerned. We will refund the amount paid for the returned order, including any original delivery charge.

Start a return

Include your order number and the items concerned. Contact us before posting so we can confirm return instructions. The return address is PetFormiX, 407 Lincoln Rd, Miami Beach, FL 33139, United States. We may request the remaining products. Keep proof of postage.

Return postage and refunds

You pay return postage for change-of-mind or satisfaction-guarantee returns unless we agree otherwise. We cover reasonable return costs for defective, damaged or incorrectly supplied items. Photos may help us investigate but are not a blanket condition for assistance. No restocking fee applies.

Approved refunds go to the original payment method within 14 days after we receive a requested return or confirm that no return is needed. Your payment provider may take additional time to post the credit.

Order extras and subscriptions

Any optional service that was not provided will be refunded. Contact us about service issues. Returning one order does not automatically cancel subscription renewals; tell us if you also want to cancel, or use your subscription management link. Cancelling renewals does not remove rights relating to orders already placed.

This policy applies to current US purchases. Terms and mandatory rights applying when earlier orders were placed remain protected. Nothing in this policy limits rights under applicable law.

Contact

PetFormiX · info@petformix.com