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PetFormiX FAQ

What comes in each pack?

Each bottle contains 300 ml of ready-to-use PetFormiX ODOR RESET. The packs contain 1 bottle (300 ml), 2 bottles (600 ml) or 3 bottles (900 ml).

What are the prices?

One-time purchases: $24.95, $39.95 or $54.95 for 1, 2 or 3 bottles. Subscriptions: $15.95 every 30 days, $25.54 every 60 days or $35.13 every 90 days respectively. Prices are USD, before applicable tax.

Is shipping free?

Yes. Standard US shipping is free on every pack, including subscription renewals.

Can I cancel a subscription?

Yes. There is no cancellation fee or minimum number of renewals. Cancel before your next charge using your subscription management link or email info@petformix.com.

Do cart extras renew?

No. Rush My Order ($4.95) and Shipping Protection ($2.95) are optional one-time extras. Shipping Protection starts selected in the cart and can be switched off before payment.

How do I use the cleaner?

Remove solid mess or blot excess liquid, then spray ODOR RESET onto the affected area. Allow 10–15 seconds of contact before gently blotting or wiping away loosened residue, then let the surface dry. The formula is ready to use, with no dilution needed. Older or deeply absorbed messes can need more contact time; check odor removal after drying. Test a hidden spot first on delicate fabrics or finishes.

What if I am not satisfied?

Contact us within 90 days of delivery under our satisfaction guarantee. See the refund policy for instructions.

Manage your subscription online

  1. Open Manage your subscription.
  2. Enter the email address you used at checkout. We will send you a secure sign-in link; no password is needed. Check your spam folder if you do not see it.
  3. Open the link to view your subscription, upcoming charges and past orders. You can update payment and shipping details, pause, skip or cancel.

Cancel before your next charge to stop future renewals. An order already charged is handled under our existing cancellation and refund terms. If you cannot access your subscription, email info@petformix.com from your checkout email.

More answers for everyday pet messes

Before you apply it

What should I check on delicate fabrics, wood or marble?

The finish is as important as the material. Look for a water-cleanable care rating on upholstery and confirm that a wood or stone finish accepts water-based cleaning. On a hidden spot, apply a small amount and let it dry to check for color or finish changes before treating a visible area. Avoid assuming that all fabrics or all sealed surfaces behave alike.

How should I store the bottle between cleanups?

Close the sprayer and keep the bottle upright, out of reach of children and pets. Keep the formula in its original labeled container so its directions and precautions stay with it. If the bottle leaks or the sprayer is damaged, contact info@petformix.com for help.

How much of the affected area should I treat?

Cover the full spot where the mess made contact, including the edges of the visible mark. On absorbent material, residue may have spread beyond that mark. Aim for contact with the affected fibers without soaking the entire cushion, carpet backing or floor.

What if I have already applied a different cleaner?

Do not layer ODOR RESET over a wet cleaning treatment. Tell our team which product you used and on what material so we can help you decide the next step. Never combine it with bleach or peroxide; keeping products separate avoids unintended chemical mixtures.

Can I put it in a carpet-cleaning machine?

ODOR RESET is ready for direct spot treatment with its own spray bottle, so you do not need a carpet-cleaning machine. Apply it exactly where the mess is. For use in a machine, both the appliance and product instructions must specifically permit it; the spray format alone does not establish machine compatibility.

Understanding the result

What makes an enzymatic formula different?

The difference is what the formula targets: the organic residue behind a pet accident. Enzymes help break that residue into smaller components that are easier to remove, addressing the source of the odor as part of cleaning. ODOR RESET combines that enzymatic action with a ready-to-use spray, so you can treat the affected area directly without preparing a mixture.

What if the accident has reached carpet backing or cushion filling?

A surface treatment may not reach residue in a deeper layer. Locate the full affected area, including accessible seams or removable covers, and treat only parts that can be cleaned with a water-based product. Avoid flooding padding to reach an inaccessible spot. Send us the material and a photo if you need help planning the next step.

Why can a spot still smell after it looks clean?

Odor can come from residue below the visible stain—in carpet backing, cushion filling or seams. That is why reaching the source matters. Treat the full affected area so the enzymatic formula contacts the residue, while avoiding oversaturating upholstery or flooring. Once the area is dry, check whether a deeper layer still needs attention.

Is the 10–15-second contact time also the drying time?

No. The contact time is the initial wait before gently blotting or wiping away loosened residue. Drying takes longer and varies with the fabric, amount applied and airflow. A visible stain and a deeply absorbed odor can respond at different speeds, so assess remaining odor once the material is dry.

What is the best way to tackle a stubborn spot?

Cover the whole affected area and give the formula time to contact the residue. Gently remove what has loosened, then let the surface dry before checking the result. If an old or deeply absorbed accident leaves residue behind, another targeted treatment may help. For a persistent spot, send our team the surface type and a photo so we can help with the next step.

Will it stop my pet from having accidents in the same place?

Thorough cleaning helps remove odor residue left by previous accidents, which can be one reason a pet revisits a spot. ODOR RESET targets that residue as part of your cleanup routine. Keep up your usual training and litter-box habits too: cleaning addresses the mess, while repeated marking can also have behavioral or health-related causes.

Choosing and caring for your pack

How many messes can one bottle treat?

Each bottle gives you 300 ml of ready-to-use formula for targeted cleanup. Small spots use less than a large spill or an absorbent rug, so the number of treatments depends on the area you treat. Spray the affected spot directly to make the most of each bottle.

Does a larger pack contain a stronger formula?

No. Every bottle contains the same 300 ml ready-to-use ODOR RESET formula. A two- or three-bottle pack gives you more bottles for your household, with the same concentration and application method.

What if my bottle leaks or the sprayer does not work?

We can help. Email info@petformix.com with your order number, a short description and a photo of the bottle or packaging. Keep a leaking bottle upright and out of reach while we review the issue; there is no need to attempt a repair yourself.

What information should I send if I need cleaning advice?

Email info@petformix.com with the surface, what caused the stain, how old it is and a photo if possible. Include any other cleaners you have used and how you applied ODOR RESET. That gives our team the detail needed to help with your particular spot.

THE PETFORMIX COMMUNITY

Good company. Shared experiences.

A selection of customer reviews from Trustpilot.

Trustpilot
Excellent

14,621 reviews on Trustpilot

MiriamJuly 31, 2026
✓ Verified purchase

I bought this enzymatic odor eliminator along with a deterrent because, for me, one without the other is pointless. If a cat marks a spot and you only use a repellent or deterrent, the odor may still be present, and the animal will tend to remark the same area.

Read full reviewRead less

I have ten cats at home, and one of them, who is cryptorchid, can mark outside the litter box when stressed (for example, during the introduction of a new cat). He usually repeats the same spots, so I first clean the area very well with this enzymatic cleaner and then apply the deterrent. That combination is what has really worked for me.

I've used it on floors, sofas with covers, and other fabrics, and in my case, it hasn't stained anything at all. It also leaves a pleasant, slightly citrusy scent that isn't overpowering or unpleasant, and it doesn't leave any noticeable residue.

Another thing that surprised me is how long it lasts. I bought this bottle in November 2024 and I'm still using the same one. In fact, the manufacturer has even changed the packaging design and I haven't had to buy another one yet. Since I only use it when I get occasional stretch marks due to stress, it lasts an excellent amount and a single bottle is incredibly long.

However, consistency is key. As soon as the cat marks, it's best to thoroughly clean the area with this product to eliminate any lingering odor before applying the deterrent. If you only use one of the two, it's much more likely the cat will mark that same spot again.

After using it for quite some time, I can say that it has worked very well for me and has become a staple product in our home for these kinds of situations. Obviously, it doesn't eliminate the cause of the marking—if the cat is stressed, that aspect needs to be addressed as well—but it does help eliminate the odor that might cause it to return to the same spot.

If combined with a good habit-breaker, in my experience the effectiveness is much greater than using either of the two products separately.

Trustpilot
MaryJuly 27, 2026
✓ Verified purchase

I had a serious problem: my cat got locked in a room and peed on the mattress. By the time I discovered it, two days had passed, and the smell was strong and persistent. I tried this enzyme product, and the result has been spectacular. The smell disappeared completely, without needing to reapply, and the product leaves a pleasant, clean scent—not overpowering at all. For anyone with pets, this product is highly recommended.

Trustpilot
CarolAugust 26, 2026
✓ Verified purchase

It's amazing at eliminating odors. I tried absolutely everything and nothing worked. This magically removed the smell. Highly recommended.

Trustpilot
Mr nixonJune 10, 2026

Excellent product would definitely recommend worked really well will buy again

Trustpilot
SheJanuary 10, 2025

Outstanding experience 🤩
Thank you!

Read full reviewRead less

Will definitely recommend!
My order was placed in between XMAS and New year. The item wasn't urgent and I was expecting delays in processing my order. Order was only delayed foe 3 days, which is less then I expected, BUT seller apologised via email and shipped 2x bottles instead of one...! So its 2x holidays covered! Thank you!
Quality, design and service are outstanding!
P.S. postage is also FREE!

Trustpilot
ClareDecember 18, 2024
✓ Verified

fast delivery of product that does as advertised

Trustpilot
Agustin ChichonNovember 5, 2024
✓ Verified

Great price, good service, and got a free gift!

Trustpilot
Graeme CampbellAugust 6, 2024
✓ Verified

Great communication and order was processed quickly

Trustpilot
Tom WirthSeptember 9, 2026

Communication was awesome! Timely delivery! Product is working as advertised

Trustpilot
NanciAugust 7, 2026

It smells good, rooms feel fresher, cost was fair

Trustpilot
ConsumerAugust 4, 2026

I am a cat mom & have been a customer for over a year.....these REALLY WORK!! So far 2 friends have also ordered them for their homes. 1 is a dog mom & the other is a cat mom like me! Keep up the great…

Trustpilot
Diane BradsAugust 4, 2026

Everything came as delivered. We had friends over today and asked if they could smell the dog. They said that they couldn’t smell anything. That’s great.

Trustpilot
Mr Anthony WhitehornJune 6, 2026

The support team understood my situation and are helping to resolve my request. This company has a policy to answer emails with speed and don’t leave one hanging in the air.

Trustpilot
Davis BrownOctober 6, 2025
✓ Verified

This product works best for my mother and she has tried other brands in the past.

Trustpilot
Sherry MorrisonDecember 10, 2025
✓ Verified

Great product

Trustpilot
Rachel NeaultJanuary 30, 2025
✓ Verified

It is the best odor control product I've tried.

Trustpilot
Marie SchreierSeptember 17, 2026
✓ Verified

GREAT GREAT GREAT

Quality: 5   Value for money: 5

Trustpilot
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PetFormiX ODOR RESET bottles in a sunlit garden
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