Privacy policy

Last updated: September 14, 2026

Who we are

PetFormiX uses personal information to operate this store, fulfill orders and support customers. Contact us at info@petformix.com or 407 Lincoln Rd, Miami Beach, FL 33139, United States.

Information we collect and use

We receive information you provide, including your name, email, delivery and billing addresses, orders and support messages. Payment providers process payment information; do not email full card details. The store and its providers may receive device, browser, IP address, cookie and interaction information.

We use information to process payments, fulfill orders, administer subscriptions, communicate about purchases, provide support, prevent fraud, maintain the store and meet legal obligations. If you sign up for marketing, we use your details for those communications. Marketing emails include an unsubscribe link; essential order communications may continue.

Providers and disclosures

Information needed to provide services is shared with Shopify, payment processors, shipping providers and subscription providers such as Appstle. We may disclose information where legally required or necessary to protect lawful rights. Providers may process information outside your state or country. Shopify also processes information for its own purposes as described in Shopify’s privacy policy.

Cookies and choices

Cookies and similar technologies support checkout, preferences, security and measurement. Manage cookies through your browser and any privacy controls presented on this store. Where applicable, use our privacy choices page to opt out of sale or sharing for targeted advertising. Restricting cookies may affect store functions.

Retention and security

We retain information as needed for orders, support, subscriptions, accounting, legal obligations and dispute resolution. We use reasonable safeguards, but no system is completely secure.

Your rights

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of information, or opt out of certain processing. Email us to submit a request or appeal a decision. We may verify your identity before acting. Authorized agents may contact us with proof of authority. We will not discriminate against you for exercising applicable rights.

Children and updates

The store is intended for adults and is not directed to children under 13. Contact us if you believe a child has supplied information. We may update this policy for changes to our services or legal obligations and will display the updated date. Rights relating to earlier processing remain protected.